Privacy Policy

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About This Policy
1. This Privacy Policy applies to all Personal Information collected by Title Law Pty Ltd ABN 79 667 663 783 (Title, we, us or our). Title is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. This privacy policy (Privacy Policy) explains how we collect, hold, use and disclose Your Personal Information, our purposes for doing so, and Your rights regarding that information.
Personal Information We Collect
1. We collect Personal Information that is necessary to provide our Services, including:
  1. Your title, name, date of birth, gender;
  2. contact details (email, postal address, phone number), any relevant identity details (passport, drivers licence, other government issued identity information);
  3. billing, financial and payment details (bank account details, payment card details);
  4. business or professional details (company name, ABN, role, employer);
  5. information relevant to Your matter (eg. property titles, contracts, financing documents, construction project details, identity documents);
  6. any other information required or incidental to delivering our Services or managing our client relationship with You.
2. We collect Sensitive Information only when it is reasonably necessary for our Services, with Your consent (which may be implied) or collection is permitted or required by law.
How We Collect Your Information
1. We usually collect information directly from You when You:
  1. enquire about or engage our services;
  2. contact us (in person, phone, email, enquiry form);
  3. provide instructions or documents;
  4. are related to, or involved in, a matter in which we have been engaged to act;
  5. interact with our Website or social media; or
  6. otherwise interact with us or have dealings with us.
2. We may collect information from third parties when it is unreasonable or impractical to obtain it directly from You, with Your consent or we are required or authorised by law. Examples include Your representatives, public registers (land titles, ASIC, PPSR), counterparties, or verification services.
3. To comply with professional obligations (including conflict checks), we must properly identify You. If You do not provide requested identification, we may be unable to act for You. Further, if we cannot collect any other personal information, we may be unable to provide You or our client with the Services, information or other assistance You or our client are seeking.
4. If You supply Personal Information about another person, You confirm You are authorised to do so and that we may handle it in accordance with this Policy.
How We Protect and Store Your Information
1. We take reasonable steps to safeguard Your Personal Information against misuse, loss, unauthorised access, modification or disclosure. This includes secure physical and electronic storage, access controls, and staff confidentiality obligations.
2. We aim to keep Personal Information accurate, up-to-date and relevant. We destroy or de-identify information when it is no longer needed, except where retention is required for legal, regulatory, professional indemnity, or file management purposes (common in legal practice).
3. Information sent over the internet (e.g. email) is not guaranteed secure and is therefore at Your risk.
4. Our website may link to third-party sites. We are not responsible for their privacy practices.
Why We Collect, Use and Disclose Your Information
1. We collect, hold, use and disclose Personal Information mainly to:
  1. provide and manage our Services;
  2. communicate with You;
  3. manage our internal business operations (accounting, billing, matter management, financial performance, risk management, insurance, reporting, recording keeping, audits);
  4. invoice and process payments;
  5. meet legal, regulatory and professional duties (conflict checks, AML/CTF, identity verification);
  6. conduct due diligence and conflict searches;
  7. manage our client relationships and Title’s operations;
  8. ensure the safety and security of our people, workplaces and systems;
  9. improve our services; or
  10. any other purpose You consent to or that is reasonably expected.
2. We may create de-identified or aggregated data for research, reporting or improvement of our Services.
3. We may use information for secondary purposes if they are related (or directly related, for Sensitive Information) to the primary purpose and reasonably expected.
Sharing of Personal Information
1. We may disclose Personal Information to:
  1. our staff, contractors and consultants;
  2. service providers (IT/cloud, document management, barristers, insurers, accountants);
  3. courts, regulators or government bodies when required by law;
  4. counterparties or their advisers in Your transaction; or
  5. other parties as required or authorised by law or with Your consent.
2. If Title is sold, merged or reorganised, relevant Personal Information may be disclosed to prospective buyers or transferred to new owners for continued use consistent with this Policy.
Direct Marketing
1. We do not usually send direct marketing. If we do (e.g. law updates or newsletters), You can opt out at any time via the unsubscribe link or by contacting us. We will not use Sensitive Information for marketing without Your consent.
2. We do not share Your information with third parties for their direct marketing.
Overseas Disclosure
1. We may use overseas service providers (e.g. cloud services such as Clio, InfoTrack, Xero Microsoft and Amazon AWS which are based overseas). We take reasonable steps to ensure they protect Your information in line with Australian privacy laws.
2. Disclosure overseas may also occur if required for Your matter (e.g. international registries or counterparties).
Cookies

We may use cookies and similar technologies to improve our Website functionality, analyse usage and personalise Your experience. You can manage cookies through Your browser settings, but this may affect site features.

Your Rights
1. You may request access to or correction of Your Personal Information. We will usually respond within 30 days in accordance with the Australian Privacy Principles.
2. Requests are normally free, but reasonable fees may apply for large or complex requests.
3. Contact us using the details in section 12 of this Policy. We may need to verify Your identity first. Due to legal professional duties, access or correction may be limited in some cases. If we refuse a request, we will explain why and outline Your options.
Complaints
1. If You have a concern about Your privacy or our handling of Your information, contact us first using the details below. We will investigate and respond promptly.
2. If You remain unsatisfied, You may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
Contact Us
1. Email: hello@titlelaw.com.au.
2. Phone: +61 407 075 490
3. Mail: Suite 3213, Shop 2 / 183 Bennetts Road, Norman Park QLD 4170
Definitions

In this Policy:

Personal Information means any information or opinion about an individual who is identified or reasonably identifiable, regardless of whether it is recorded in a material form or not.
Sensitive Information is a subset of personal information and includes information or an opinion about an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs or affiliations, membership of a political, professional or trade association or trade union, sexual orientation or practices, criminal record, health or genetic information, biometric templates, and biometric information used for verification or identification.
Services means the legal services we provide.
Website means www.titlelaw.com.au (or any successor site) or any other website from time to time from which the Services are promoted and/or delivered.
You means you and anyone acting on your behalf or with your authority.

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